Returns & Exchanges

Banso Shop takes great pride in the level of quality and authenticity of our pieces. It is important to us that you wear Banso Shop pieces with love and satisfaction. All our products go through quality control before being bought and/or shipped.
Banso Shop has a no returns policy.
Banso Shop will accept exchanges if the product you receive has a manufacturing defect or if the product is faulty. You must notify us immediately via email to
It is very important that once you receive your order from Banso Shop, you open the package right away to ensure the product is what you ordered. We will only honour an exchange on our products that are defective and within 7 days of delivery in its original packaging. No exchanges will be accepted after the 7 days.
If there is ever a situation where you do have to return the product back to Banso Shop, the customer is responsible for all return shipping costs unless discussed directly with a team member from Banso Shop. Please send your items using trackable methods to ensure safe delivery. The customer will be responsible for paying for the shipping costs associated with returning your purchase back to Banso Shop.
We cannot exchange any pierced jewelry (i.e. earrings, nose piercings, etc.) for hygienic reasons. They can only be exchanged if they are faulty an unworn.
All sale items are final sale and no exchanges will be accepted.
Banso Shop is not responsible for items dispatched to the wrong address because of incorrect details given at checkout by the client.
Majority of Banso Shop products are custom made and handcrafted. Please allow for slight variations due to handcrafted nature of our jewelry. These are the maker’s mark and should be cherished as such.
A customer must place an order keeping in mind this slight variation in color as seen on a computer screen against the actual color of the product received.
Shipping charges are non refundable. Actual shipping charges will be deducted from refund amount for items with FREE SHIPPING.
Order once placed will not be cancelled.